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GENERAL TERMS AND CONDITIONS FOR TICKET SALES

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General Ticket Terms and Conditions (GTTC) of the Central European Rally Event GmbH

  1. 1. Scope of application

    1.1 Application: These GTTC shall apply to the legal relationship established between the customer and CER GmbH through the ordering and/or purchase of tickets for events (hereinafter jointly called “ticket“ or “tickets”) of Central European Rally Event GmbH, Ridlerstraße 35, 80339 Munich, Germany (“CER GmbH”) from CER GmbH or, where applicable, other authorised points of sale, in particular for attending events within the framework of the Central European Rally (“CER”), if these are at least co-organised by CER GmbH (“events”), as well as access to and stay at the respective communicated spectator points of the respective official competition venues/tracks of the events (“event site”).

    1.2 Ticket sales: CER GmbH is authorised and reserves the right to commission service providers (in particular for payment processing) in connection with the processing of orders and/or the purchase of tickets by customers. Nevertheless, a legal relationship regarding the order and purchase of tickets is established exclusively between CER GmbH and the respective customer.

    2. Order and subject of performance

    2.1 Purchase channels: Tickets for events may only be purchased from CER GmbH and its authorised points of sale. Whether a point of sale is authorised by CER GmbH can be checked with CER GmbH itself at the contact address in Section 12 (“contact address”) – secondary market platforms such as viagogo, Global Ticket, StubHub, etc. or other internet platforms (e.g. eBay, eBay Kleinanzeigen, Facebook) are not authorised points of sale.

    2.2 Order: In case of online ticket orders in the CER GmbH online ticket shop, the customer submits a binding offer to conclude a contract with CER GmbH by activating the online command provided for this purpose. CER GmbH confirms receipt of the offer to the customer online (“order confirmation”). This order confirmation shall not yet be construed as acceptance of the offer but shall be subject to the availability of the tickets ordered and the allowance of special circumstances (e.g. hygiene, safety or health aspects). The contract between CER GmbH and the customer shall only be concluded on the basis of these GTTC upon transmission of the Tickets (electronically, if applicable, e.g. in the case of print@home or e-tickets, see section 4.2) or deposit. In the event of a purchase or order on site or by telephone, the contract shall be concluded when the tickets are handed over or upon transmission (electronically, if applicable, e.g. in the case of print@home or e-tickets, see section 4.2).

    2.3 Specific provisions: CER GmbH shall be entitled at any time and reserves the right to limit the maximum number of tickets available for sale in the context of at an event and for individual customers in the context of the ordering process at its own discretion, to cancel subscription rights completely and to grant or refuse ticket discounts and/or preferential conditions.

    2.4 Allocation of other tickets: If the customer has consented, CER GmbH shall be entitled to allocate tickets in the next higher or lower category and/or limit the number of tickets to the customer instead of not accepting the offer if the requested category is sold out.

    2.5 Right of access: CER GmbH only grant a right of access to the relevant event site (“right of access”) to customers who have purchased tickets via the purchase channels set out in section 2.1 and who can be identified by a printed name and/or other (electronic) identification features (e.g. 2D bar/QR code and/or booking number, etc.) embedded in or on the ticket and/or to secondary purchasers who have purchased tickets in a permissible manner in accordance with section 8.3 and who fulfil any other applicable access conditions (e.g. in accordance with section 9.3). CER GmbH fulfils its obligations by granting one-time access to the event (in the case of multi-day tickets pursuant to section 3.4 for each day of the event). The CER GmbH is also released from its obligation to perform if the ticket holder has not acquired an effective right of access in accordance with this section, in particular if the ticket was acquired by means of an unauthorised transfer in accordance with clause 8.2. In this case, the ticket holder shall not be entitled to demand access. Claims for recourse against CER GmbH shall be excluded in this case. As proof of identity, the customer must carry an official document suitable for identification (e.g. identity card) with them at the event and present it at the request of CER GmbH and/or security staff.

    3. Prices, discounts, children’s ticket, multi-day ticket

    3.1 Prices: The ticket price of each ticket is based on the CER GmbH price list valid at the time of the order – available in the CER GmbH online ticket shop or from an authorised point of sale. Orders for tickets will only be processed using the accepted payment methods specified in the respective order process in section 2 (e.g., Giropay, credit card, Paypal). In addition to the ticket price and any delivery charges in accordance with section 4.1, CER GmbH may charge the customer a reasonable service fee (e.g., advance booking fee) for services provided in the interest of the customer. These costs are calculated for the customer as part of the respective order process in accordance with section 2.2.

    If payment cannot be made successfully for reasons for which the customer is responsible (e.g., insufficient credit card or bank account funds, chargeback, etc.), CER GmbH is entitled to cancel the order without substitution or to suspend the corresponding tickets electronically; the corresponding tickets lose their validity. Any additional costs incurred shall be reimbursed by the customer. CER GmbH reserves the right to assert further claims for damages.

    3.2 Discount entitlement: Any discount entitlements for the purchase of tickets and any other associated conditions for the customer shall be determined as part of the order process in accordance with section 2.2 (e.g., children’s tickets). Double discounts will not be granted. The day on which the event for which a ticket is purchased takes place is decisive for the respective discount entitlement. The respective current official proof of discount (e.g., identity card) must be presented when purchasing the ticket and must be shown on request of the security personnel upon entry to the event. If it is not presented or is not valid, or if the customer does not fulfil other conditions associated with the discount entitlement when entering the event site, access to the event site may be refused; the refused customer has no claim of compensation.

    3.4 Multi-day ticket: In principle, a multi-day ticket entitles the customer to attend those events on the event site for which the customer has acquired a right of access. Details can be found in the service description when ordering the multi-day ticket. The amount of the ticket price, the entitlement to a discount, and the corresponding cut-off date for multi-day tickets are based on the CER GmbH price list – CER GmbH online ticket shop or at an authorised point of sale.

    Upon expiry of the last event covered by the right of access granted by means of the multi-day ticket, the latter shall automatically lose its validity, i.e. the customer shall lose any right of access to the event site. Early termination of the multi-day ticket by the customer, allocation of a new place on the event site at the customer’s request and/or transfer of the multi-day ticket to another person is excluded. The right of each party to extraordinarily terminate the contractual relationship established by the purchase of a multi-day ticket for good cause pursuant to section 314 (1) of the German Civil Code (BGB) shall remain unaffected. Good cause for the CER GmbH shall be deemed to exist, in particular, if the CER GmbH is entitled to impose one of the legal consequences described therein in accordance with sections 8.5 and/or 9.2.

    4. Delivery

    4.1 Postal delivery: At the customer’s request, will be sent by postal delivery at the customer’s expense. For postal delivery, a handling fee shall be charged, which will be contractually agreed on a case-by-case basis. CER GmbH shall be free to choose the shipping provider at its own discretion.

    4.2 Electronic delivery: In case of transmission of electronic Tickets (e.g. print@home or e-tickets), the ordered tickets will be sent to the customer electronically (e.g. by e-mail) in the form of a 2D barcode and in PDF format. For electronic Tickets, no shipping fees will be charged. The 2D barcode for access to the event site must be made permanently available on the smartphone or printed out in legible quality on A4 paper and brought to the event. Non-legible 2D barcodes or printouts not attributable to a fault of CER GmbH do not entitle to access to the respective event site.

    4.3 Deposit: If tickets are ordered at short notice, CER GmbH may, in individual cases and at its own discretion, agree to deposit the tickets for collection at CER GmbH. Tickets may only be collected by the customer or a third party authorised in writing by the customer on presentation of an official identification document (identity card, etc.).

    5. Complaint, defect, loss

    5.1 Complaints: The customer is obliged to check both the order confirmation and the ticket immediately and conscientiously after receipt to ensure that they are free of errors, in particular with regard to the number, price, date, event and respective event site. Complaints about tickets and/or ticket orders that are recognisably incorrect shall be made immediately, i.e. without undue delay, generally within five (5) working days of receipt of the tickets, but no later than seven (7) working days before the start of the respective event, at least in text form (e-mail is sufficient) to the contact address. In the case of tickets and/or ticket orders placed within the last seven (7) working days before the respective event, in the case of other orders in accordance with section 2.2, where the ticket is handed over, and/or in the case of deposited tickets, the complaint shall be made immediately, otherwise the previous provision shall apply accordingly. The receipt postmark or the transmission protocol of the e-mail shall be decisive for the observance of the complaint period. In the event of a justified and timely complaint, CER GmbH shall issue the customer with a new ticket free of charge in return for the destruction or handover of the paper ticket complained about; CER GmbH shall block tickets delivered electronically (e.g. print@home or e-tickets) in return for appropriate proof of the error and upon verification of the customer’s identity (e.g. sending a screenshot stating the relevant order number) and shall issue a new ticket of this type free of charge, rectifying the error. The regulations on complaints expressly do not apply to tickets that have been lost in accordance with section 5.3 or to tickets that have not been ordered nor to cases in which the reason for the complaint is demonstrably attributable to a fault of CER GmbH.

    5.2 Defect: In the event of a technical defect in a ticket (e.g. in the case of print@home or e-tickets) or in the event of difficulties with electronic access control, a new ticket will be issued and the old ticket blocked or the old ticket activated accordingly if the customer can provide proof of legitimation. This expressly does not apply to technical defects that can be clearly attributable to the customer (e.g. damage to the individualisation features embedded in or on the ticket (see section 2.5), defect or low battery level of the mobile phone, non-legible printout, etc.). Service fees may be charged for the reissue in accordance with the price list, unless CER GmbH or a third party commissioned by CER GmbH is demonstrably responsible for the defect.

    5.3 Loss: CER GmbH must be informed of any involuntary loss of tickets purchased from the CER GmbH via the contact address in text form (e-mail is sufficient) or by post without undue delay. CER GmbH shall be entitled to cancel these tickets immediately after the respective notification. In case of loss of a ticket subject to electronic access control, a new ticket will be issued following notification, blocking of the original ticket and verification of the customer’s identity. Service fees may be charged for the reissue in accordance with the price list, except where the Host or third parties commissioned by the Host are provably responsible for the loss. In case of fraudulent notification of loss, CER GmbH may file a criminal complaint. For security reasons, it shall not be possible to reissue other lost tickets.

    6. Revocation, withdrawal

    6.1 No right of revocation and withdrawal: Even in the event that CER GmbH or an authorised point of sale offers tickets via means of distance communication within the meaning of Section 312c (2) German Civil Code (BGB) and thus a distance selling contract may exist in accordance with Section 312c (1) German Civil Code (BGB), the customer has no two-week right of withdrawal and return fir the customer when purchasing a ticket in accordance with Section 312g (2) No. 9 German Civil Code (BGB). Orders are therefore binding and final and cannot be subsequently amended or cancelled.

    6.2 Exchanges and returns: Exchanges and returns of tickets are generally excluded. If a customer cannot use its ticket for personal reasons (e.g. illness), a transfer of the ticket to a third party is permissible by way of exception within the framework of the provision in Section 8.3.

    7. Postponement, cancellation, abandonment, exclusion of spectators

    7.1 Outdoor events: The customer acknowledges that the events are outdoor events, so that the implementation, course and times of the individual competitions can be influenced by the weather conditions.

    7.2 Postponement: CER GmbH reserves the right to postpone the events as well as to change the program, in particular for the reasons set out in section 7.1. If the start time of an event is postponed to another time on the day of the respective event, the respective ticket still entitles the customer to access this event as a spectator at the adjusted times. In such cases, the customer shall have neither a right to a (pro rata) reimbursement of the ticket price paid nor a (partial) right of revocation vis-à-vis CER GmbH.

    Should an event be postponed in the long term (i.e. the entire event is postponed to another date), the corresponding tickets shall remain valid. In this case, the customer is entitled to revoke the contract with CER GmbH. The revocation must be declared at least in text form (e-mail is sufficient) to the contact address. Upon presentation of the ticket or return of the ticket at the customer’s own expense in the case of tickets delivered electronically (e.g. print@home or e-tickets), the customer shall, at the discretion of CER GmbH, either receive a refund of the ticket price paid (if applicable on a pro rata basis) or a voucher to the value of the respective ticket price for use in the context of a future ticket purchase, unless the allocation of a voucher is deemed unreasonable for the customer. Fees already incurred in the customer’s interest (e.g. service and handling fees) shall not be refunded.

    7.3 Cancellation: If an event is cancelled or must take place in whole or in part with the exclusion of spectators in accordance with the requirements of the association or the authorities, both CER GmbH and the customer concerned are entitled to revoke the contract for the purchase of tickets for the event in question. The revocation (in the case of multi-day tickets, partial revocation if individual events covered by the multi-day ticket are not affected by the cancellation) by the concerned customer must be declared at least in text form (e-mail is sufficient) to the contact address. The consequences of revocation set out in section 7.2 shall apply.

    7.4 Discontinuation: In the event an event is discontinued, the customer has no right of revocation and is not entitled to a revocation of the ticket price paid, unless CER GmbH is responsible for the discontinuation or a consideration of the conflicting interests of the customer and CER GmbH argues in favour of a revocation in the individual case (in the case of multi-day tickets on a pro rata basis, provided that individual events covered by the multi-day ticket are not affected by the cancellation).

    7.5 Information duty: The customer or ticket holder is obliged to inform itself in good time in advance of the respective event for which the customer has purchased tickets from CER GmbH about the current event schedule, the exact start of the stage as well as possible postponements, spectator exclusions and applicable safety and hygiene regulations. The latest information on this is available at CER GmbH website.

    7.6 Expenses: CER GmbH shall not be liable to the customer or ticket holder for futile expenses (e.g. futile travel and accommodation expenses) in cases covered by Clauses 7.2 to 7.4 unless CER GmbH is responsible for the event triggering the change in the contractual relationship or a consideration of the conflicting interests of the customer and the interests of CER GmbH argues in favour of compensation in the individual case.

    8. Transfer of Tickets

    8.1 Legitimate interest: In order to prevent the unauthorised transfer of tickets, in particular for security reasons, to avoid speculation and to maintain the widest possible supply of tickets to potential spectators at socially acceptable prices, it is in the interests of CER GmbH and the spectators to impose reasonable restrictions on the transfer of tickets.

    8.2 Use and unauthorised transfer: The customer undertakes to acquire and use the ticket(s) exclusively for private purposes. Any commercial transfer or resale or other unauthorised offering of purchased tickets by the customer without the prior written consent of CER GmbH shall be prohibited. In particular, the following shall be deemed to be unauthorised transfer or offering:

    • to offer for sale or transfer and/or resell or pass on tickets publicly, in particular at auctions or on the Internet (e.g., on eBay, Kleinanzeigen, Facebook) and/or on resale platforms not authorised by the CER GmbH (e.g., viagogo, seatwave, StubHub etc.); or
    • to transfer tickets at a higher price than the price paid (a surcharge of up to 10 % to compensate for transaction costs incurred is permissible); or
    • to transfer tickets regularly and/or in large numbers; or
    • to resell or transfer tickets to commercial or professional resellers and/or ticket brokers; or
    • to use tickets or have them used commercially or profitably without the express prior written consent of the Host, in particular for the purposes of advertising, marketing, as a bonus, as a promotional gift, as a benefit in return or as part of an unauthorised hospitality or travel package; or
    • to resell tickets if these tickets were purchased using automated methods intended to circumvent restrictions on the number of Tickets to be purchased by a person (see Section 2.3) or other regulations applicable to the sale of tickets (so-called BOT purchases); or
    • to purchase tickets via so-called BOT-purchases.

    8.3 Permitted transfer: A private transfer of a ticket for non-commercial reasons, in particular in individual cases in the event of illness or unforeseen prevention of the customer, is permissible if there is no case of unauthorised transfer within the meaning of the regulation in Section 8.2 and the customer (1) expressly informs the new ticket holder of the validity and content of these GTTC, (2) the new ticket holder agrees to the validity of these GTTC between him and CER GmbH by purchasing and using the ticket and (3) the customer informs CER GmbH in good time of the transfer of the ticket on request, stating the personal data of the new ticket holder required for the fulfilment of the contract (regularly name, address, date of birth) and/or CER GmbH has implicitly declared the transfer to the new ticket holder to be permissible.

    8.4 Data of the new ticket holder: On the one hand, the processing of the name of the new ticket holder is carried out for the fulfilment of the contracts between itself and CER GmbH and between itself and the customer in accordance with Art. 6 (1) lit. b) GDPR. On the other hand, this data processing is carried out to protect the legitimate interests of CER GmbH in pursuant to Art. 6 (1) lit. f) GDPR. The legitimate interests of CER GmbH are set out in section 8.1.

    8.5 Sanctions in case of an unauthorised transfer: In the case of one or several violations of the provision in clause 8.2 and/or other unauthorised transfer of tickets, CER GmbH shall be entitled to injunctive relief due to the risk of repetition this indicates. CER GmbH has also the right to

    • cancel or not deliver tickets that have been used before handover or dispatch to the customer contrary to the provisions in Section 8.2;
    • block tickets without compensation and to deny the ticket holder access to the event site without compensation or to expel him/her from the event site;
    • impose a contractual penalty on the customer in accordance with section 10.

    9. Behaviour on the event site

    9.1 Event site regulations/domiciliary rights: CER GmbH or third parties commissioned accordingly are entitled to exercise the assigned domiciliary rights on the respective event site for the duration of the event. The instructions of CER GmbH and the security personnel (e.g. marshals) shall always be complied with before, during and immediately after an event on and in the immediate surroundings of the event site.

    In addition, the customer or ticket holder shall regard any event site regulations displayed on the event site (possibly only in specific areas) as binding and observe them upon entering the respective event site. To the extent that these are effectively binding on the customer or ticket holder, they shall apply irrespective of the validity of these GTTC.

    9.2 Refusal of access: In principle, every customer or ticket holder with a validly acquired right of access in accordance with section 2.5 is entitled to access the respective event site. Admission may be denied, if

    • the customer or ticket holder refuses to submit to an appropriate check of its person or items carried by security personnel before entering the defined area, at the entrance or on the event site; or
    • the customer manipulates, obscures and/or damages the individualisation features embedded in or on the tickets (e.g. name imprint, seat data, 2D barcode, QR code, serial and/or shopping basket numbers) or an access attempt has already been made with the ticket, unless CER GmbH is responsible for this, and/or
    • the ticket holder is not the same person as the customer who is stored as a customer in connection with the ticket and noted on the ticket via individualisation features, unless there is a case of permitted transfer in accordance with Section 8.3, and/or
    • the customer or ticket holder has already entered the defined area of the event site once in the context of the same event and subsequently left it again; in this case, the ticket loses its validity.

    In the event of a justified refusal of admission, the customer or ticket holder shall have no claim to compensation.

    9.3 Special access conditions: For good cause, e.g. due to externally ordered health or other necessary safety measures, CER GmbH shall be authorised (and, where applicable, obliged) within the framework of data protection regulations to set special access conditions for the purchase of tickets or access to the respective event site and to enforce compliance with these. CER GmbH is authorised, in particular, in this context,

    • to make certain requirements or proof a condition for the purchase of tickets and/or access to the respective event site (e.g. proof of health status) and to have this documented by the ticket holder as a condition of access;
    • to be subject to additional rules, regulations and requirements (e.g. provision of additional personal data, access to the event site only during certain time slots) when purchasing tickets or entering and staying at the respective event site. The applicable rules, regulations and requirements will be made available to customers in good time and must be observed by all ticket holders as soon as they are announced.

    If the customer or ticket holder is unable to fulfil the special access conditions in accordance with this Section 9.3 a) and b), CER GmbH may refuse to purchase tickets or to allow access to or stay on the event site. Regress claims against CER GmbH are excluded in such cases. The customer has no right of revocation if the special access conditions had already been announced when the ticket was purchased, or expires at the latest each time the customer enters the event site while the specific special terms and conditions of admission are in force.

    9.4 View obstructions: Temporary obstructions of view may occur on the entire event site, in particular due to the waving of flags and/or standing spectators. Complaints or claims for compensation due to these restrictions are excluded.

    9.4 Seat allocation: Each ticket holder must occupy the seat on the event site or be located in the area of the event site indicated on their ticket or for which their ticket is valid. The customer acknowledges that CER GmbH is entitled, for good cause (e.g. official requirements), to assign the ticket holder to seats or areas of the same or a higher, or in the event of the ticket holder’s consent, a lower category on the respective event site that differ from the ordered seats.

    9.5 Recordings of spectators of the events: CER GmbH has an overriding legitimate interest pursuant to Art. 6 (1) lit. f) GDPR in making image and sound recordings for the purposes of public reporting and advertising of events, either itself or through commissioned or otherwise authorised third parties (e.g. radio, press), which may show the ticket holder as a spectator at the event in question. CER GmbH has a legitimate interest in showing and exploiting the event in question in the media. These image and sound recordings may be processed, utilised and publicly reproduced by CER GmbH and its affiliated companies in accordance with § 15 German Stock Act (AktG) within the scope of the same legitimate interest pursuant to Art. 6 (1) sentence 1 f) GDPR. Further details on data protection can be found in section 13. If a customer purchases tickets not only for itself, but also for other ticket holders with an effective right to attend, the customer is obliged to ensure that the information in this Section 9.5 and Section 13 is forwarded to the ticket holder concerned. The provisions on the permissibility of passing on the tickets pursuant to section 8 remain unaffected.

    10. Contractual penalty

    In the event of a culpable breach of these GTTC by the customer, in particular of one or more of the provisions in Section 8.2 – in particular Section 8.2 lit. a) and b) – CER GmbH shall be entitled in addition to other measures and sanctions possible under these GTTC and without prejudice to any claims for damages in excess thereof, to impose a reasonable contractual penalty of up to EUR 2,500.00 on the customer. The amount of the contractual penalty shall be determined in particular by the number and intensity of the violations, the type and degree of fault (intent or negligence), the efforts and success of the customer or ticket holder with regard to making good the damage, the question of whether the customer or ticket holder is a repeat offender and, in the case of unauthorised resale of tickets, the number of tickets offered, sold, passed on or used as well any proceeds or profits generated by the resale. For the avoidance of doubt, it is pointed out that the contractual penalty may exceed the proceeds or profits generated by the resale.

    11. Liability

    Attendance at and on the event site shall be at own risk. CER GmbH, its legal representatives and/or vicarious agents shall be liable for damages in connection with these GTTC and the ticket holder’s stay on the event site, irrespective of the legal grounds, only in the event of intent or gross negligence or – in this case limited to the damage foreseeable and typical for the contract at the time of conclusion of the contract – in the event of a breach of material contractual obligations. Material contractual obligations are obligations the fulfilment of which is essential for the proper performance of the contract, the breach of which jeopardises the achievement of the purpose of the contract and the observance of which the customer regularly relies on. This limitation of liability shall not apply to claims for damages due to injury to life, limb or health or due to other mandatory statutory liability.

    12. Contact address

    Ticket orders, queries and all matters relating to CER GmbH tickets can be directed to CER GmbH via the following contact options:

    • Central European Rally Event GmbH, Ridlerstraße 35, 80339 Munich, Germany
    • Phone: +49 89 51 95 102
    • E-mail: ticket@centraleuropeanrally.eu

    13. Data protection

    Unless specifically stated otherwise in the GTTC, personal data of the customer or ticket holder is processed in accordance with the GDPR and CER GmbH’s current privacy policy, available HERE.

    14. General provisions

    14.1 Amendments/changes: Even in the case of ongoing contractual relationships with customers, CER GmbH is authorised to supplement and/or amend these GTTC with a notice period of four (4) weeks in advance in the event of a change in market conditions and/or the legal situation and/or supreme court rulings, provided this is reasonable for the customer. The customer will be notified of the respective amendments using the contact details last provided to CER GmbH, in particular by email. The changes are deemed to have been approved if the customer has not objected to the changes in writing, by email or via the medium set up by CER GmbH for this purpose within the period specified in the notification following receipt, provided that CER GmbH has expressly referred to this fictitious approval in the notification. An objection entitles CER GmbH to extraordinary cancellation of the legal relationship concerned.

    14.2 Severability clause: Should individual clauses of these GTTC be invalid in whole or in part, this shall not affect the validity of the remaining sections or the remaining parts of such sections. The parties shall replace an invalid provision with a provision that comes as close as possible to the economic purpose of the invalid provision. The same shall apply to any loophole in these GTTC.

    14.3 Alternative dispute resolution under the Consumer Dispute Resolution Act: The EU offers an online platform to which the customer can turn to settle consumer disputes out of court and which can be accessed at http://ec.europa.eu/consumers/odr/. CER GmbH does not participate in dispute resolution proceedings before a consumer arbitration board (see Section 36 VSBG). Nevertheless, CER GmbH draws the customer’s attention to a competent consumer arbitration board in accordance with the VSBG: Allgemeine Verbraucherschlichtungsstelle des Zentrums für Schlichtung e. V., Straßburger Str. 8, 77694 Kehl, Internet: www.verbraucher-schlichter.de

    14.4 Final provisions: German law shall apply. If the customer is a consumer in the legal terms, the mandatory legal provisions of the country in which the customer usually resides shall apply. The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded.

    The sole place of fulfilment for delivery, performance and payment is the registered office of CER GmbH.

    The place of jurisdiction for all disputes with merchants, legal entities under public law and special funds under public law relating to orders based on these GTTC including the organisation of the event is Munich, Germany. The same applies if the customer does not have a general place of jurisdiction in Germany. If the customer is a consumer in the legal terms, all proceedings arising from or in relation to these GTTC may also be brought before the courts of the customer’s place of residence, if known at the time the action is brought.

    These GTTC are available in various languages. In the event of deviations, the German version shall prevail.

    Version: March 2024

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